Here are the answers to the most frequently asked questions about the TOPS BONUSCARD®...
Q: How Do I Get It?
A: Please visit any Tops Markets Customer Service desk to fill out an application and receive your card immediately. To save time download the application Click Here!.
Q: How Do I Use It?
A: Simply present your BONUSCARD or key tag to the cashier who will scan your card or key tag at the beginning of the order to receive discounts and rewards.
Your BONUSCARD can be used in conjunction with all types of payment: ATM debit card, credit card, food stamps, or W.I.C. (where available). It does not provide a sufficient form of identification for check cashing purposes (driver's license required).
Q: Can other members of my household use myBONUSCARD?
A: When you sign-up for the BONUSCARD program, you'll get a card and two key tags. You may choose to distribute these extra cards to family members however the cards will remain registered to you. Another option is to have the other members of your household obtain a registered card of their own and have your and their cards linked together.
To have your cards linked, simply call Consumer Affairs at 1-800-522-2522, Monday - Friday 8:30 to 7 pm and Saturday and Sunday 10 am - 4 pm.
This becomes especially important during our Extra Rewards points programs because all points accumulated will be linked to one BONUSCARD. Remember to attach the key tag to your key chain and use it in the same way as your card.
Q: How can I find out the status of myBONUSCARDaccount?
A: You can call our BONUSCARD Customer Service hotline, available Monday - Friday 8:30 am to 7 pm and
Saturday & Sunday 10 am to 4 pm , at 1-800-522-2522. Our automated Hotline can provide you with information on store locations, BONUSCARD program information, current promotional offers, and Extra Rewards Points status. When an Extra Rewards program is in progress, you can check your point totals online.
*Please note that you may only accumulate Extra Rewards Points during designated programs which are available for limited times.
Q: What should I do if I move, change my name, or if my card is lost, stolen or damaged?
A: If your card was lost, stolen or if you have had a name change please obtain a new BONUSCARD from any Tops Markets customer service desk. Once you have obtained your new card please call Consumer Affairs if you need any points transferred.
If you have moved you can either call Consumer Affairs or if you prefer, you can fill out an Information Change Request Form at the customer service desk in any of our stores.
Consumer Affairs is available at 1-800-522-2522, Monday - Friday 8:30 to 7 pm and Saturday and Sunday 10 am - 4 pm.
Q: Will you share the information gathered on myBONUSCARDapplication?
A: TOPS believes in protecting the confidentiality of customer information in accordance with our customers' wishes and applicable laws.
In-store:
Get an application at your store's Customer Service Center, fill it out and get your BONUSCARD immediately.
Online:
To save time at the store download the application by Clicking Here! Please fill it out completely and bring it with you to any Tops Markets Customer Service Center.
