PAYOR PARTNERS
Tops Markets Specialty Pharmacy focuses on being the highest quality provider of specialty pharmacy services to our payor partners. Our specialty pharmacy solutions have been designed to provide the most comprehensive medication management services to optimize clinical and financial outcomes.
Our team of experienced professionals strive to deliver a patient and customer experience promoting formulary compliance, medication adherence and member satisfaction.
A key component of our successful patient care management is our continuous focus on patient medication compliance while supporting adherence to payor clinical protocols.
WHAT PAYOR PARTNERS CAN EXPECT FROM SPECIALTY PHARMACY
MEMBER SATISFACTION
Our personalized and convenient specialty pharmacy solution model continues to deliver the highest level of patient satisfaction. Allowing your members the flexibility to engage with their local trusted pharmacy team, while being supported by a highly experienced dedicated central team is instrumental to ensuring satisfaction and positive patient health outcomes.
MEMBER PATIENT CARE MANAGEMENT
Our patient care management programs provide your members the best opportunity to experience success with their treatment regimen. Our team will provide expert medication education, training and management of side effects while keeping your members on track with their overall treatment goals
COST MANAGEMENT
Tops Markets Specialty Pharmacy delivers significant financial plan savings to payor partner organizations. In addition to never auto-refilling prescriptions, our customized clinical programs designed to increase adherence, minimize medication waste, ensure appropriate use, and expertly manage side effects ensure we deliver continued value to our payor partners.
COMPREHENSIVE COMMUNICATION
Our high-touch model delivers results through enhanced engagement, coordination and collaboration with all members of the healthcare team. All communication related to patient care is documented and available to be shared with the entire healthcare team ensuring informed patient care management.
PATIENT FINANCIAL ASSISTANCE
Our team maximizes financial assistance, to help your members find the financial assistance needed to ensure they remain compliant with their medication regimen. Our experienced team specializes in locating programs that work appropriately with your plan designs.
DATA MANAGEMENT
We recognize that data regarding your members treatment is essential to all you do. Our team is dedicated to capturing adherence, quality of life, satisfaction and health outcomes data and making it available to you. We specialize in customized data reports to meet your unique needs and requirements.
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